B2B Returns & Complaints | TRIMIT E-Commerce

Make Returns Easier to Handle for Buyers and Internal Teams

From return request to credit note: full visibility for buyers and internal teams, directly in Business Central.

Part of the TRIMIT e-commerce Series

Built for companies using Dynamics 365 Business Central that need a structured, transparent return process — without manual handling or unclear workflows.

Returns and complaints are a natural part of B2B trade, whether caused by transport damage, incorrect deliveries, or quality issues discovered after shipment. When handling happens through emails, spreadsheets, or manual follow-up, the process becomes slower, less transparent, and harder to manage for both buyers and internal teams.

TRIMIT e-commerce brings structure to the process by letting buyers start and track returns themselves, while Business Central remains the single source of truth.
Learn more about the returns-feature

How It Works:

Refund or replacement choice
Buyers can find the relevant product by product number or document number, select quantity, choose a return reason, and request a refund or replacement based on your policies and agreements.

Support for complaints and repairs
Beyond standard returns, TRIMIT supports complaint cases such as repairs, replacements, or supplier returns, with comments, image upload, full documentation, and linkage to the original order.
Status transparency
Returns move through clear stages — Requested, Approved, Received, Credited — giving both buyers and internal teams predictable insight. Buyers can also follow active and previous return cases from one online overview.
Live Business Central integration
All return data flows online to Business Central. Inventory and financial entries update automatically as each step is completed.

Why It Matters

A structured return process reduces friction for buyers and removes manual work for support teams. Internal teams gain accurate data, returns follow a consistent workflow, and return reason codes provide insight into quality issues and customer patterns — enabling continuous improvement.

Take a Closer Look

Let us show you how a buyer can find the right item, submit a return, and follow the case online, with updates reflected in Business Central.
See How It Works

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